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FAQ related to shopping

Why Nishwa Chikankari

We as a company value our customer . It is our endeavour to attain customer satisfaction. Customer first is our policy We beleive that a happy customer is our brand ambassador.To attain our customer centric objective here we have categorised our FAQ Section based on the feedback of our valued Customer

Feel free to browse our answer to you FAQ. If you do not find answer to your question here please do write to us at Support@Nishwaclothing.com.

FAQ Topics

Still need help ?

Account Related

Change your billing Address,Password

You can create an account on Nishwa Clothing by entering a valid Email id and password of your choice . Click here to create your Account now & Get Rs 100 as Welcome Credits in Your Nishwa Wallet for your shopping experience with Us

Yes, working and valid email id is required for creating an account on Nishwa Clothing.We will be sending all future communication related to order confirmation, shipping details etc to this email id.

Login to you account my entering the valid email id and password .Edit your profile by visiting Dashboard>Account details.

The User is solely responsible for maintaining the security and safety of his account. He is solely responsible for any activity happening under his account. If any monetary transaction (including the usage of Nishwa Wallet) happens, the onus lies with him. Nishwa clothing will not be held liable for any such activities and we will not entertain any request for a refund of the amount.

Yes,you can login with your current Google or Facebook Account

If you forgot your password you can reset it  here. We will send an email containing the link to reset the password from mail id Support@NishwaClothing.com. If you didn’t receive the email you can contact us

Login to you account by entering the valid email id and password .Edit your profile by visiting Dashboard>Addresses.

Order Related

You can Track Order Status in My Order

Shopping on Nishwa Clothing is easy. Visit our shop page www.nishwaclothing.com  Select the product you love to buy. Login with your Account or continue shopping as a guest. Now follow these simple steps

  • Select the Size as per your requirement.
  • Select the color.
  • Click Add to Cart button.
  • Proceed to Checkout.
  • Apply the Coupon code if any.
  • Enter your shipping Details
  • Select the payment method( Debit/Credit cards /Net Banking /Phone Wallet ,Paytm or Nishwa Wallet)
  • Note down the order number.

We will send a confirmatory email having all details about your order.

If you are a registered user you can view your order status by logging into your account. Under the “My Account “section you can find all details related to your order under the  “Order” tab.

If you are new to the website interface you can track your by clicking the link below

  1. Visit the link https://NiswaClothing .com/track-order
  2. Input the order number or the email id used for placing the order
  3. Click on the “Track Order” button

You will be directed to your order page where you can find information about your order.

Status of order

  • New Order: your order has not been processed yet
  • Pending: your order has been processed and is in line to be dispatched
  • Dispatch: Your order has been dispatched. By this time you will receive an email from us containing all details about your order.
  • Complete: at this stage, we believe that you have received your order.

In case you didn’t receive the order you can Contact Us.

No, we do not allow placing an order for a product that is “Out of Stock”

You cannot track orders until the order is in the dispatch stage. Allow us a time of at least  24 hrs to update your order status on our website.

We send a confirmatory email for every successful order. If you do not receive the confirmatory email then you can place a fresh order. Alternatively, you can also Contact Us

At this point, we do not have an open delivery facility. However, if you are not satisfied with the product you can always raise a request for a return. For return policy visit Return & Exchange

We send a hard copy of the invoice along with the product. In case you do not receive you can follow these steps

Login to your account on Nishwa Clothing. Under the “Download” section you can download the invoice

Or you can raise a request for an invoice by Contacting us

As stated earlier we send an email for every successful order placed with us. We will also share the tracking detail once the product is shipped at our end.

Payments

Check Status of Your Refund

The customer has the following option to pay at Nishwa Clothing

Domestic

  1. You can pay via your domestic debit/Credit cards.
  2. Customers can also pay through the net banking of nationalized banks.
  3. Payments can also be through payments Wallets like PhonePe, Google Pe, etc.
  4. You can also use Nishwa Wallet for making payments.
  5. Cash on delivery is also available for selected pin codes in India.

International

For international orders payments can be made in the following ways:

  • PayPal:
  • International Credit cards /Debit cards

Well, this could be the case of transaction failure. However, if the order is not placed successfully in our system your amount will be credited back automatically to your account within 7 days.

Nishwa Clothing charges a nominal of Rs 55 for Cash on Delivery as cash handling. These charges are not applicable to customer who used other modes of payments like Debit cards /Credit cards /Net banking/Wallets etc

GST stand for Goods and Service Tax. It’s a Single Tax levied on the value addition through (product or Service) and is added to the product Sale price .It is a destination based tax and is borne/paid by the ultimate consumer of the product or service.

Yes, if the purchased product is returned as per the Return policy the applicable GST amount will also be Refunded Back to your Nishwa Account in the form of Nishwa Wallet Credit.

We apologies for the inconvenience. This could be a result of slow connectivity or transaction timed out. This can be a temporary issue. You can try making payments after some time on the checkout page at Nishwa Clothing.

With Cash on Delivery( COD) the customer has the option to pay for the order at the time of delivery.

Cash on Delivery is provided by the courier partner and we have to rely on them. However, we work closely with our courier partner to increase serviceability in more areas. You can check your area for cash on Delivery by entering your pin code on the product page

Following rules are followed while calculating GST

1 For a product if the discount is More than 20% the applicable GST will be collected on the discounted price.

2 For product Category

Readymade Apparel: Max of 5-12%

Nishwa Wallet

Recharge your Wallet

It’s a virtual model of money powered by Nishwa Clothing.It is as good as cash. Nishwa Wallet can be used to buy any item on the website. Nishwa Wallet will be applied automatically during the checkout.

Currently, you can add up to Rs 5000 to your Wallet. The limit to Nishwa Wallet is Rs 10000. After that, you will not be able to add funds to the Wallet

Login to your account using your email. Under your “My Account Dashboard” visit the “My Wallet” section.Here you will find three tabs

Top Up :To add balance to Wallet

Referral: The credit amount you earn as a referral

Return: The amount which was credited as a return

While making the payment the Nishwa Wallet gets applied automatically

Yes, you can make a part payment using the Niswha Wallet. Nishwa Wallet automatically gets applied. For the rest payment, you can use other online payment methods

Yes, the Credits accrued through Top Ups and Return request have the validity of 1 year. In case of credit accrued in Wallet through referral, the Wallet has a validity of 60 days.

No, the user cannot convert the Nishwa Wallet credit to cash nor it can be transferred to any Bank Account.

The customer is solely responsible for maintaining the privacy and safety of his account. He is solely responsible for any activity happening under his account. If any monetary transaction (including the usage of Nishwa Wallet) happens, the onus lies with him. Niswaclothing.com will not be held liable for any such activities and we will not entertain any request for a refund of the amount.

You can add money in the following ways:

Top Up– You can top up your Nishwa Wallet through Net Banking/ Debit/Credit cards.

Referral: The Amount you earn by referring our products gets accrued here.

Return: You can also ask for the return amount to be credited here.

Yes, you need to register with us to Use Nishwa Wallet.

Login to your account. Your wallet balance appears on the topmost left-hand corner of the website with a symbol of Wallet. You can alternatively also view balance under “My Account/My Wallet”

No, there are no charges for using for Nishwa Wallet. However, there are 2% fixed charges for the top-up of Nishwa Wallet

No there is no requirement for minimum balance. Your Nishwa credits can go up to 0.00 Rs 

By using Nishwa Wallet you can experience a hassle-free and speedy transaction on our website.

Your refunds get credited fast within 24 hours of approval of your return request which otherwise takes up to 7 days to get refunded in your account.

No the money will remain in you wallet but it will become dormant , in order to reactivate your wallet you to write a mail from the registered email for reactivation. Post recieving your mail we will activate your wallet and you can use the money

Shipping Policy

You can Track Order in My Account

It’s our endeavor to deliver your product in good shape and condition and always on time We have partnered with India‘s best courier partner for the speedy deliveries of your product.

  • For all orders above Rs 1000 the shipping is absolutely free in India.
  • For all orders below Rs 1000 we charge a flat nominal shipping fee of Rs 60
  • Shipping charges are non-refundable in case of return.

We believe in providing best of the user experience to our valued Customer. For us each and every customer is important. However, we have noticed that some customers try to abuse our website policies.

These customers are the ones who place an order with us and when the product reaches their destination they refuse to take the delivery. As a result, our regular Customer is deprived of the opportunity to buy those items.

To safeguard the interest of our customers we reserve the right to collect convenience fees of Rs 149 from all orders. We may also disable the cash on delivery option for all such accounts which has a high percentage of return and refusal to accept the shipment.

We normally ship your order within 24 -48 hrs

Our delivery partner will make three attempts to deliver the product by contacting you. You can let him know the convenient time for delivery

We try to ship all products within 24-48 hr as mention above in our shipping policy. You will receive an email with a tracking number. You can track your product here

For international orders payments can be made in the following ways:

  • PayPal:
  • International Credit cards /debit cards /

For metro cities, the product is delivered within 3-4 days after the order is being placed.

For other locations, it takes around 8-10 days.

For remote locations like northeast and rural area, it takes approximately 12-15 days.

We deliver across 20000 pin codes in India and adding more daily with the help of our courier partners. You can check for your pin code on the product page above Add to Cart Button

yes, we deliver products to the counties United States the United Kingdom, United Arab Emirates Canada, New Zealand Bangladesh Bahrain Kuwait, Malaysia, Singapore.Shipping charges are extra and are based on the location of the country. You can check the shipping charges on the checkout page by selecting the country

You can check the shipping charges on the order page by selecting your country. Shipping costs may vary depending on the location. To know more Contact Us.

Delivery Time: it takes normally 22-28 days for the product to get delivered internationally.

Return & Exchange

You can Return or Exchange Item

Only products worth Rs 300 or above can be returned.

Nishwa Return and Exchange policy is hassle-free and simple. The return and exchange policy gives you the option to return or exchange any items purchased on Nishwa within the specified period (check product detail page for the same). We request you to preserve the products in their original condition, tags, and packaging. You are welcome to try on a product but kindly take sufficient measures to protect its condition.

There are 2 ways you can return a product to Us

Pick Up: In most locations, we offer a free pickup service. You will see a pickup option when you return the product.

Self Ship: If we don’t offer a pick up at your location we request you to self-ship the product to us. In such cases we will credit the shipping cost (Subject to Max amount Rs 100) in the form of Nishwa Credit in your Nishwa Wallet provided the product meets the return policy and you have shared the scan copy of the courier receipt with us.

To share the courier receipt Contacts Us here.

During pickup, our delivery partner will do a quality check however the final decision for approval of return lies with the Nishwa official at the warehouse. If the pick does not pass the quality check we will ship the product back to you.

The following rules and Exceptions apply to this policy.

All items to be return or exchange must be unused and in their original condition with all original tags and packaging intact.

Under exchange policy

  1. a) If you decide to return the Product bought by you on Nishwa inside the predefined Return period for a similar size or diverse size of the same style, you will be given a substitution of the Product, free of cost.
  1. b) If you decide to exchange a Product bought by you on Nishwa for some other Product of the equivalent or diverse Value from Nishwa. In such case, whenever the replacement Product is of the greater value, a difference of amount will be charged to you and whenever the replacement Product is of the lower price, the difference in amount will be credited to your Nishwa Wallet post successful pickup of the original item from you
  1. c) the Net amount paid by you (barring cashback /rebate) to buy the original Product will be considered to ascertain the difference in the amount of original and exchanged Product which will be payable by you or refundable by Nishwa by and large, for an exchange.
  1. d) Applicable refund for exchange will be trigger post successful pick of original Product from you.
  1.  Exchanges facility is available for the selected pin codes due to serviceability by the courier partner
  2. Products cannot be exchanged for multiple products. You can select only one item for exchange 
  3.  Non-returnable Product can’t be exchanged
  4.  Platform Handling Fee (as Defined under ‘Terms of Use’) is non-refundable. 
  5. Nishwa will claim all authority to limit the exchange of the products bought on Nishwa if a customer t in any capacity tries to abuse or misuse this policy, as decided in Nishwa’s sole discretion.
  6.  Nishwa won’t be liable for any product exchanged unintentionally. In conditions where an extra or an alternate product is returned accidentally, Nishwa would not be responsible for misplacement or replacement of the item and isn’t liable for its delivery back to the User
  7. If you self-ship the product, kindly pack the Products safely to prevent any misfortune or harm during transit. For all self-dispatched returns, we suggest you use a reliable and well-established courier service
  8. If you self-ship your product back to us, your shipping costs would be repaid to you subject to your return having met our Returns and Exchange Policy and the picture of the courier receipt is shared by you and approved by us. For self-ship returns, the refund process is initiated after the quality check is performed at our warehouse. In case the return fails to pass the quality check we will ship the product back to you 

Step 1

 

Pack Product: ensure the products are unwashed, unworn with the original tags and packaging intact. Put the product with its original packaging in a packet.

 

Step 2

 

Seal Packet: Seal the packet. Also, write the order number and Return Id on the piece of paper and place it in the packet. This step is important to ensure that the courier person is not able to open or tamper with the packet.

 

Step 3

 

Courier the Packet: ship the packet through courier to the below mentioned Address

Manya Trading Company

88/313 A

Tikuniya Purwa Chauraha

Near khajoor Street

Kanpur-208001

Uttar Pradesh

 

On Receipt of the courier Rs, 100 will be credited to your Nishwa Wallet for courier charges

No COD charges are one-time charges and cannot be returned back.

You will receive a refund in the form of a credit to Nishwa Wallet once the product reaches our warehouse and approve by our team. To request for a refund in another form please Contact Us

A product can be exchanged only for the different sizes of the same product. If you wish to exchange it for a new product then you can return the product and place a new order

This may happen if the item you returned is  damaged or used or its original tags are missing. In the event of you decline to receive the reshipped product you shall continue to be not eligible for a refund and Nishwa assumes no liability with respect to the return or refund of the re-shipped item.

  • Login to your record on. Click here to login.
  • Enter your email and password. In case if you forgot your password you can reset it by clicking here. You will receive an email to reset the password.
  • Once you are logged in, Go to “My Orders” and select the product you wish to return.
  • Select the number of products you want to return
  • From the “Reason for Return” menu select the appropriate reason or add additional information in the note box
  • Upload the image of the product in case you have received the wrong /damaged product or if the product color is different from what you order
  • Select refund/ replacement from the menu
  • Click on I agree after reading the Return Policy
  • If you opted for Cash on Delivery then provide the bank detail of the account you wish to get the refund back
  • After submission our team will review the return request
  • Once the images are approved our team will generate a reverse pick up. In case we do not provide a Pickup facility at your delivery point we will send you an email about where to ship back the product or you can Contact Us.
  • The reverse pickup will be completed in 72 hrs
  • Post pick up Refund/replacement request will be initiated

No, you will get the exact amount which you paid for the purchase of the product.

Our delivery partner will make three attempts to pick up the product by contacting you.You can let him know the convenient time for pickup

No these are one-time charges and cannot be refunded back.

All Refunds are processed within 7-8 working days .once the refund is initiated as per the rules of the Nishwa Return Policy. Following is the process that needs to adhere while making a return request

Domestic:

If the payment was made via Credit Card /Debit Card- please share the correct tracking details once the product is returned. The refund process is initiated as we receive these details

If the payment was made via Cash on Delivery- please provide the Bank account detail in which you want to take the refund. The bank details required are Bank Name, Account Number, and IFSC Code along with the return.

International:

Please share the correct tracking details once the product is shipped. Please note that an international refund is initiated once the product is received at the warehouse of Nishwa

 

The refund amount is excepted to credit in the customer account as per the following timelines:

NEFT: 1 to 3 business days post refund process initiated

Nishwa Wallet: within 24 hrs

Online Refund: 7-8 days depending on your bank partner

If the item you returned is used damaged used or its original tags are missing then your return request can be declined. In the event of a return request is declined the user shall not be eligible for a refund and Nishwa assumes no liabilities in this regard

Cancellation Policy

Cancel an item with ease

Our cancellation policy is simple.

You can cancel an order as long as it is in the shipping/packed state and the cancel option is available. This includes a product purchased on sale too. Any amount paid will be credited back to the same payment mode used for making the purchase

Visit my account section by logging into your account. Click on My order and select the product you wish to cancel. Hit the cancel button to cancel your order.

Yes, you can order an item which you have cancelled earlier provided the item is available in the stock 

No, currently we do not facilitate changing of shipping address after an order is placed.

We will notify you once this feature is available .You can check your inbox frequently for any update in our Cancellation Policy

Any amount paid will be credited back to the same payment mode used for making the purchase. 

This will be done post verification of eligibility for refund by our executives.

The amount that was paid by you will be paid back to you . If the item is in the shipment state then courier charges will be deducted from your refund.

Product Disclaimer

For any query regarding product contact us

Before You engage yourself in any purchase of product on our site  you must read our Product Disclaimer carefully .

The detail of the item or item specification (for example weight, color, size, handwork, subtleties, and so on) cited with the product display are of approximate value only. Also, there could be a slight difference within the design and pattern as compared to the image shown on the website.

Although the adequate measure has been taken to accurately reproduce colors. there could also be minor variations in the color of the particular product because of the nature of the clothes dyes, weather at the time of dying and differences in display output due to lighting and photography and color settings and resolution capabilities of monitors and smartphones.

A customer should keep these minor variations in mind while ordering as the color seen on the computer display against the actual color of the product received. Nishwa solidly accepts that every last one of the customers who shop online knows that colors are seen on a screen of a computer are somewhat different when compared to the particular of specific outfits orders.

 It is practically impossible for any Designers to duplicate the identical colors on an outfit as seen on your computer screen. A variation within the shade selected by you is taken into account as a standard practice as these garments have a bent to reflect different a color under different lighting and weather, Quality of camera used for photography or type and settings on computer or smartphone monitor.

We wish to clarify and ascertain that each customer who orders any clothing from Nishwaclothing.com is responsive to this genuine problem.

Still if you are not convinced with our product disclaimer you can Contact Us .

While ordering on the internet, we propose that customers should be extra careful of following

We propose that you read these product disclaimer if you are shopping first time with us.

1).Red, maroon, and orange colors have the highest tendency to reflect different shades than other colors. For instance, when you try to photograph yourself with a digital camera or scan a red garment in most of the cases it will show either maroon or orange on the pc monitor and the other way around. Though imaging technology has advanced, still no full-proof solution to the current at this point in time.

2).Many times it’s being observed that green and blue shades also overlap each other. The same happens in the case of off-white and cream colors.

3).Color like Sea Green color sometimes looks Aqua blue and vice versa

4).Some fabrics like Silk, raw silk, khadi, cotton silk, south cotton, brocade, chikankarihave a textured effect where we can see the weaving and threads visible in several directions which are the inherent feature or characteristic of that fabric and are a proof of their uniqueness and authenticity. These are not considered defects. This crude finish is the great thing about these fabrics.

Product Disclaimer related to Handcraft Products

Handcrafted, hand-dyed, hand printed, hand embroidered handloom, hand weaved products will always reflect a minor difference after we compare them with machine-produced goods. Each Bit is unique in itself. Handicraft artisans (especially the chikankari artesian) always try their best to make each piece better than the other. As a result, these merchandises will always have some minor variation keeping the identical theme constant in an artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the novelty of these handicrafts items.

Beads and Sequences Missing or Coming off. We accept that clients who are requesting things with sequins and other beaded weaving know about the way that the minuscule embellishments have the inclination of falling off. It’s near to impossible to avoid this even with uttermost care and handling. During strict checking at the customs, it is observed that more than usual sequences and beads come off.

You would also have experienced that when you open the packets many of the beads fall on the ground. Or when you wear the dress you lose some of them. Don’t panic or over-react because if you look closely at any such dresses/saris worn by others, you may most certainly find some pieces missing or almost in a state of falling down.

You agree to accept these terms and conditions. Nishwaclothing.com reserves the right to modify the Terms & Conditions of Use of the website without any prior notification to you.

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