No, The COD charges are one time charges and cannot be returned back id customer Return or exchange the Product
Pack Product: ensure the products are unwashed, unworn with the original tags and packaging intact. Put the product with its original packaging in a packet.
Seal Packet: Seal the packet. Also, write the order number and Return Id on the piece of paper and place it in the packet. This step is important to ensure that the courier person is not able to open or tamper with the packet.
Courier the Packet: ship the packet through courier to the below mentioned Address
Manya Trading Company
Tikuniya Purwa Chauraha
Near khajoor Street
On Receipt of the courier Rs, 100 will be credited to your Nishwa Wallet for courier charges
Nishwa Return and Exchange policy is hassle-free and simple. The return and exchange policy gives you the option to return or exchange any items purchased on Nishwa within the specified period (check product detail page for the same). We request you to preserve the products in their original condition, tags, and packaging. You are welcome to try on a product but kindly take sufficient measures to protect its condition.
There are 2 ways you can return a product to Us
Pick Up: In most locations, we offer a free pickup service. You will see a pickup option when you return the product.
Self Ship: If we don’t offer a pick up at your location we request you to self-ship the product to us. In such cases we will credit the shipping cost (Subject to Max amount Rs 100) in the form of Nishwa Credit in your Nishwa Wallet provided the product meets the return policy and you have shared the scan copy of the courier receipt with us.
To share the courier receipt Contacts Us here.
During pickup, our delivery partner will do a quality check however the final decision for approval of return lies with the Nishwa official at the warehouse. If the pick does not pass the quality check we will ship the product back to you.
The following rules and Exceptions apply to this policy.
All items to be return or exchange must be unused and in their original condition with all original tags and packaging intact.
Under exchange policy
a) If you decide to return the Product bought by you on Nishwa inside the predefined Return period for a similar size or diverse size of the same style, you will be given a substitution of the Product, free of cost.
b) If you decide to exchange a Product bought by you on Nishwa for some other Product of the equivalent or diverse Value from Nishwa. In such case, whenever the replacement Product is of the greater value, a difference of amount will be charged to you and whenever the replacement Product is of the lower price, the difference in amount will be credited to your Nishwa Wallet post successful pickup of the original item from you
c) the Net amount paid by you (barring cashback /rebate) to buy the original Product will be considered to ascertain the difference in the amount of original and exchanged Product which will be payable by you or refundable by Nishwa by and large, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original Product from you.
Only products worth Rs 300 or above can be returned.
You will receive a refund in the form of a credit to Nishwa Wallet once the product reaches our warehouse and approve by our team. To request for a refund in another form please Contact Us
A product can be exchanged only for the different sizes of the same product. If you wish to exchange it for a new product then you can return the product and place a new order
This may happen if the item you returned is damaged or used or its original tags are missing. In the event of you decline to receive the reshipped product you shall continue to be not eligible for a refund and Nishwa assumes no liability with respect to the return or refund of the re-shipped item.
No, you will get the exact amount which you paid for the purchase of the product.
Our delivery partner will make three attempts to pick up the product by contacting you.You can let him know the convenient time for pickup
No these are one-time charges and cannot be refunded back.
All Refunds are processed within 7-8 working days .once the refund is initiated as per the rules of the Nishwa Return Policy. Following is the process that needs to adhere while making a return request
If the payment was made via Credit Card /Debit Card- please share the correct tracking details once the product is returned. The refund process is initiated as we receive these details
If the payment was made via Cash on Delivery- please provide the Bank account detail in which you want to take the refund. The bank details required are Bank Name, Account Number, and IFSC Code along with the return.
Please share the correct tracking details once the product is shipped. Please note that an international refund is initiated once the product is received at the warehouse of Nishwa
The refund amount is excepted to credit in the customer account as per the following timelines:
NEFT: 1 to 3 business days post refund process initiated
Nishwa Wallet: within 24 hrs
Online Refund: 7-8 days depending on your bank partner
If the item you returned is used damaged used or its original tags are missing then your return request can be declined. In the event of a return request is declined the user shall not be eligible for a refund and Nishwa assumes no liabilities in this regard