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Return & Exchange

No, The COD charges are one time charges and cannot be returned back id customer Return or exchange the Product

Step 1

Pack Product: ensure the products are unwashed, unworn with the original tags and packaging intact. Put the product with its original packaging in a packet.

Step 2

Seal Packet: Seal the packet. Also, write the order number and Return Id on the piece of paper and place it in the packet. This step is important to ensure that the courier person is not able to open or tamper with the packet.

Step 3

Courier the Packet: ship the packet through courier to the below mentioned Address

Manya Trading Company

88/313 A

Tikuniya Purwa Chauraha

Near khajoor Street

Kanpur-208001

Uttar Pradesh

On Receipt of the courier Rs, 100 will be credited to your Nishwa Wallet for courier charges

Nishwa Return and Exchange policy is hassle-free and simple. The return and exchange policy gives you the option to return or exchange any items purchased on Nishwa within the specified period (check product detail page for the same). We request you to preserve the products in their original condition, tags, and packaging. You are welcome to try on a product but kindly take sufficient measures to protect its condition.

There are 2 ways you can return a product to Us

Pick Up: In most locations, we offer a free pickup service. You will see a pickup option when you return the product.

Self Ship: If we don’t offer a pick up at your location we request you to self-ship the product to us. In such cases we will credit the shipping cost (Subject to Max amount Rs 100) in the form of Nishwa Credit in your Nishwa Wallet provided the product meets the return policy and you have shared the scan copy of the courier receipt with us.

To share the courier receipt Contacts Us here.

During pickup, our delivery partner will do a quality check however the final decision for approval of return lies with the Nishwa official at the warehouse. If the pick does not pass the quality check we will ship the product back to you.

The following rules and Exceptions apply to this policy.

All items to be return or exchange must be unused and in their original condition with all original tags and packaging intact.

Under exchange policy

a) If you decide to return the Product bought by you on Nishwa inside the predefined Return period for a similar size or diverse size of the same style, you will be given a substitution of the Product, free of cost.

b) If you decide to exchange a Product bought by you on Nishwa for some other Product of the equivalent or diverse Value from Nishwa. In such case, whenever the replacement Product is of the greater value, a difference of amount will be charged to you and whenever the replacement Product is of the lower price, the difference in amount will be credited to your Nishwa Wallet post successful pickup of the original item from you

c) the Net amount paid by you (barring cashback /rebate) to buy the original Product will be considered to ascertain the difference in the amount of original and exchanged Product which will be payable by you or refundable by Nishwa by and large, for an exchange.

d) Applicable refund for exchange will be trigger post successful pick of original Product from you.

  1.  Exchanges facility is available for the selected pin codes due to serviceability by the courier partner
  2. Products cannot be exchanged for multiple products. You can select only one item for exchange 
  3.  Non-returnable Product can’t be exchanged
  4.  Platform Handling Fee (as Defined under ‘Terms of Use’) is non-refundable. 
  5. Nishwa will claim all authority to limit the exchange of the products bought on Nishwa if a customer t in any capacity tries to abuse or misuse this policy, as decided in Nishwa’s sole discretion.
  6.  Nishwa won’t be liable for any product exchanged unintentionally. In conditions where an extra or an alternate product is returned accidentally, Nishwa would not be responsible for misplacement or replacement of the item and isn’t liable for its delivery back to the User
  7. If you self-ship the product, kindly pack the Products safely to prevent any misfortune or harm during transit. For all self-dispatched returns, we suggest you use a reliable and well-established courier service
  8. If you self-ship your product back to us, your shipping costs would be repaid to you subject to your return having met our Returns and Exchange Policy and the picture of the courier receipt is shared by you and approved by us. For self-ship returns, the refund process is initiated after the quality check is performed at our warehouse. In case the return fails to pass the quality check we will ship the product back to you 

Only products worth Rs 300 or above can be returned.

You will receive a refund in the form of a credit to Nishwa Wallet once the product reaches our warehouse and approve by our team. To request for a refund in another form please Contact Us

A product can be exchanged only for the different sizes of the same product. If you wish to exchange it for a new product then you can return the product and place a new order

This may happen if the item you returned is  damaged or used or its original tags are missing. In the event of you decline to receive the reshipped product you shall continue to be not eligible for a refund and Nishwa assumes no liability with respect to the return or refund of the re-shipped item.

Login to your record on. Click here to login. Enter your email and password. In case if you forgot your password you can reset it by clicking here. You will receive an email to reset the password. Once you are logged in, Go to “My Orders” and select the product you wish to return. Select the number of products you want to return From the “Reason for Return” menu select the appropriate reason or add additional information in the note box Upload the image of the product in case you have received the wrong /damaged product or if the product color is different from what you order Select refund/ replacement from the menu Click on I agree after reading the Return Policy If you opted for Cash on Delivery then provide the bank detail of the account you wish to get the refund back After submission our team will review the return request Once the images are approved our team will generate a reverse pick up. In case we do not provide a Pickup facility at your delivery point we will send you an email about where to ship back the product or you can Contact Us. The reverse pickup will be completed in 72 hrs Post pick up Refund/replacement request will be initiated

No, you will get the exact amount which you paid for the purchase of the product.

Our delivery partner will make three attempts to pick up the product by contacting you.You can let him know the convenient time for pickup

No these are one-time charges and cannot be refunded back.

All Refunds are processed within 7-8 working days .once the refund is initiated as per the rules of the Nishwa Return Policy. Following is the process that needs to adhere while making a return request

Domestic:

If the payment was made via Credit Card /Debit Card- please share the correct tracking details once the product is returned. The refund process is initiated as we receive these details

If the payment was made via Cash on Delivery- please provide the Bank account detail in which you want to take the refund. The bank details required are Bank Name, Account Number, and IFSC Code along with the return.

International:

Please share the correct tracking details once the product is shipped. Please note that an international refund is initiated once the product is received at the warehouse of Nishwa

The refund amount is excepted to credit in the customer account as per the following timelines:

NEFT: 1 to 3 business days post refund process initiated

Nishwa Wallet: within 24 hrs

Online Refund: 7-8 days depending on your bank partner

If the item you returned is used damaged used or its original tags are missing then your return request can be declined. In the event of a return request is declined the user shall not be eligible for a refund and Nishwa assumes no liabilities in this regard

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